Discover the Order Fulfillment Satisfaction Analysis Tool, a reliable and differentiating logistics monitoring solution supported by OpenHEXA. This tool assesses the quality of the logistics cycle (from order to delivery) by leveraging multiple data sources and integrating automated alerts.
The Order Fulfillment Satisfaction Analysis Tool strengthens transparency, responsiveness, and consistency across the order-processing workflow prior to delivery.
It tracks every step of order processing, including:
Data from Excel, eSIGL, SAGE X3, and PDF reports are integrated into OpenHEXA, the open-source and collaborative data integration and analytics platform developed by Bluesquare. These data generate indicators (such as satisfaction rate, approval rate, detected errors, and stock status) as well as automated reports sent by email. They also provide a harmonized view of logistics performance at both national and regional levels.
The Satisfaction Tool enables proactive identification of needs, facilitates product availability at resupply agencies, generates contextual alerts, and recommends appropriate corrective actions. The ultimate goal is to ensure better alignment between expressed needs and available products, while maintaining data reliability throughout the supply chain.
Thanks to these features, decision-makers benefit from a unified and reliable view, essential in sectors such as healthcare, to sustainably improve patient care and optimize the supply chain for health products.
The Satisfaction Tool was initially developed as part of the LSHPLA project (Leadership and Governance of the Pharmaceutical and Logistics System for Health Improvement) and funded by USAID through the NPSP (New Public Health Pharmacy), in support of the Ministry of Health of Côte d’Ivoire.
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